Discover what your customers value most and how to put that feedback to work.
Your customer reviews can tell you more than how satisfied people are. They can reveal what makes your business stand out, what customers appreciate most, and where there may be opportunities to improve.
Customer Review Insights analyzes your existing reviews and turns that feedback into practical recommendations for your website, Google Business Profile, and marketing.
What’s Included in Your Review Insights Report?
Your personalized report identifies patterns across your customer reviews and helps you decide where to focus your attention.
Customer Feedback Themes
See which experiences, qualities, and concerns appear most often in your reviews.
Your Business Strengths & Areas for Improvement
Understand what customers consistently appreciate and identify recurring concerns worth addressing.
Customer Language Insights
Discover how customers describe their experiences and which phrases could help you communicate more effectively.
Website & Google Business Profile Opportunities
Discover how customers describe their experiences and which phrases could help you communicate more effectively.
Your Top 3 Recommended Actions
Receive three practical recommendations based on the findings, prioritized to help you decide what to improve first.
CUSTOMER REVIEW INSIGHTS | $127
one-time purchase. No subscription.
Receive a personalized PDF report with customer feedback findings, messaging opportunities, and three recommended actions.
Delivery: Within 5 business days after receiving the required information.
Review requirement: A minimum of 40 existing customer reviews is required. Up to 100 reviews can be included in the analysis.
No meeting or ongoing commitment required. Website and Google Business Profile changes are not included.
See a Sample Report
Want to see what you’ll receive? View a sample report showing how customer feedback is organized into findings and practical recommendations.
How It Works
1. Purchase Your Report
Complete your secure one-time payment.
2. Provide Your Business Information
Submit your business name, Google Business Profile link, website if available, and any additional customer reviews you’d like included.
3. Receive Your Personalized Report
I’ll analyze your reviews, check the findings against the customer feedback, and prepare your PDF report within 5 business days after receiving the required information.
Want a Broader Look at Your Digital Presence?
Your reviews are just one part of your digital presence.
If you’d like a more complete evaluation, you can apply your $127 Review Insights purchase toward the $300 Digital Presence Audit within 30 days.
Your remaining cost would be $173.
Frequently Asked Questions
Can I include reviews from platforms other than Google?
Yes. Your report can include Google reviews and reviews from other platforms that you provide, up to 100 reviews in total. At least 40 reviews are required. I don’t independently collect reviews from other platforms.
How many customer reviews do I need?
A minimum of 40 reviews is required, and we can analyze up to 100 reviews in total. These can include Google reviews and reviews from other platforms that you provide. ADP does not independently collect reviews from other platforms. Having at least 40 reviews gives us a better foundation for identifying recurring themes and meaningful patterns in customer feedback.
Will this help me get more Google reviews?
This service analyzes reviews you already have. It doesn’t include collecting new reviews, requesting reviews, or ongoing reputation management.
Will you make changes to my website or Google Business Profile?
No. The report provides findings and recommendations for select website pages and is not a full website audit. Implementation services are available separately.
What if I don’t have a website?
You can still use your review insights to improve your Google Business Profile, social media content, and other marketing materials. Without a website, the report won’t include a website comparison. Recommendations will be based on the information available.
How is AI used in my report?
AI helps organize and analyze customer reviews to identify recurring themes, common experiences, and language customers use to describe your business. I review the findings to check that the conclusions are supported by the actual customer feedback. I also use those findings to develop practical recommendations for select pages on your website, Google Business Profile, or other marketing efforts. The goal is to provide useful insights based on what your customers actually say, not simply an automated summary of your reviews.
Will this improve my Google rankings?
The report may identify opportunities to strengthen your online messaging, but it doesn’t guarantee higher search rankings or increased traffic.